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Support Hours and Contact Information
Hours
Technical support is available 4:30 AM to 5:00 PM Pacific Time Monday through Friday, excep...
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Ascend Release Notes: September 2024
On September 10, 2024, Ascend Software changed our product named "ElevateAP" to "Ascend AP." We n...
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Ascend Release Notes: August 2024
Automatically enter single-line PO invoices ✅
Did you know many single-line PO invoices in Ascend...
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New Feature: Documents In Use ✍️
Have you ever opened an invoice and realized someone else was working on it? Now you can see who ...
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Ascend Release Notes: July 2024
Adding Tax Point Date and a Tax Point Date Type ➕
If the Tax Point Date configuration for Transac...
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Ascend Release Notes: June 2024
New EDI Cloud Services Support ☁️
Ascend now supports AS2 transfer protocols in addition to SFTP...
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Ascend Release Notes: May 2024
Easily apply supplier-related worktags to invoice lines
You don’t have to search for worktags! ...
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New Feature: Improved Document Rotation 🔃
Thanks to your feedback, we’ve improved invoice processing! All documents with less than 53 pages...
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Ascend Release Notes: April 2024
New fields: Prepaid Date, Frequency, and Installments 🧾
The document entry page has new fields re...
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Ascend Release Notes: February 2024
Click Follow in the Release Notes section to be notified when new release notes are published.
En...
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New Feature: Supplemental Documents 🏋️
When your suppliers attach supplemental documents to an invoice—such as delivery details, W-9s, c...
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Ascend Release Notes: January 2024
Request new features in Ascend AP
You can now request new features directly in Ascend AP! View, v...
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Ascend Release Notes: December 2023
Line Workbench has been expanded ⚒️
Using Line Workbench, you can now record Unit of Measure (UOM...
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Best Practices for Improving Recognition
These are our top recommendations for improving your recognition rates. We have compiled a separa...
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Improve Supplier Recognition With 'Ignore' and 'Exclude' Groups in Workday
If your organization has internal entities that are set up as suppliers in Workday, these interco...