Onboarding

empty

Helpful Context

• How to Request a Feature
• Supplemental Documents
• FAQ: Recognition
• What is Touchless Processing?
• Supported Browsers and App Updates
• Where is my invoice?
• See all 9 articles

How to Use the Help Center

• Support Hours and Contact Information
• Help Center Access for New Users
• How to Submit and Track Support Requests
• Best Practices for Submitting Support Requests
• Service Level Agreements (SLAs)

2025

• Ascend Release Notes: November 2025
• New Feature: View Emails Received by Ascend AP ⭐
• Ascend Release Notes: October 2025
• Ascend Release Notes: September 2025
• Ascend Release Notes: August 2025
• Ascend Release Notes: July 2025
• See all 14 articles

2024

• Ascend Release Notes: December 2024
• New Feature: Rotate Documents 🔄
• Ascend Release Notes: September 2024
• Ascend Release Notes: August 2024
• New Feature: Documents In Use ✍️
• Ascend Release Notes: July 2024
• See all 15 articles

2023

• Ascend Release Notes: December 2023
• Ascend Release Notes: October 2023
• Ascend Release Notes: September 2023
• Ascend Release Notes: July 2023
• Ascend Release Notes: June 2023
• Ascend Release Notes: May 2023
• See all 9 articles

Other Announcements

• Feature Release Process
• Ascend Release Notes: December 2022

Best Practices for Recognition

• Best Practices for Improving Recognition
• File Requirements and Recommendations
• Best Practices for Image Recognition
• Extract Worktags From Email Text

Best Practices for Suppliers

• Example Vendor Letter
• Best Practices for Suppliers

Workday Settings

• Improve Supplier Recognition With 'Ignore' and 'Exclude' Groups in Workday
• Testing Workday Releases
• Change Your Workday Tenant
• Add Customer Account Numbers to Workday Supplier Data
• Change Default Ship-To Addresses by Editing Effective Dates in Workday
• Enable Touchless Processing with Supplier Groups in Workday
• See all 7 articles

Processing Invoices

• Invoice In Motion: Emails Received
• Invoice In Motion: Submitted Last 24 Hours
• Invoice In Motion: Managing Human in the Loop Documents
• My Invoices in Ascend AP
• Processing and Submitting Invoices
• Place an Invoice On Hold
• See all 14 articles

Advanced Processing

• Processing Digital Invoices (E-Invoices)
• Set Up Your Pagero (Digital Invoice) Integration
• Document Rules
• Processing a Credit Invoice
• Supplier Contracts
• Applying Supplier-Related Worktags and Spend Categories
• See all 7 articles

Metrics and Reporting

• Ascend AP Dashboard
• Understanding Analytics in Ascend AP
• Advanced Search

User Management

• Manage Users and Assign Roles in Ascend AP

Logging In

• Activate and Log In to Ascend AP
• Login Help
• Where are my apps?
• Forgot Username or Password

Settings

• Manage Custom Document Rules
• Create and Manage Document Groups
• Manage Document Settings in Ascend AP
• Set Required Header Fields in Ascend AP
• Worktag Field Settings

Overview

• Overview: What is Ascend Payments?
• Payment Processing Times

Guides

• Payment Activity
• Settlement Run Activity
• How to Cancel a Settlement Run
• Manage Payments User Roles