Onboarding

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Helpful Context

• How to Request a Feature
• Supplemental Documents
• FAQ: Recognition
• What is Touchless Processing?
• Supported Browsers and App Updates
• Where is my invoice?
• See all 10 articles

How to Use the Help Center

• Support Hours and Contact Information
• Ascend Academy
• How to Use the Help Center
• Help Center Access for New Users
• How to Submit and Track Support Requests
• Best Practices for Submitting Support Requests
• See all 7 articles

Release Notes

• Ascend Release Notes: August 2024
• New Feature: Documents In Use ✍️
• Ascend Release Notes: July 2024
• Ascend Release Notes: June 2024
• Ascend Release Notes: May 2024
• New Feature: Improved Document Rotation 🔃
• See all 23 articles

Processing Invoices

• Viewing Documents In Use
• EDI File Support Overview
• How to Apply Supplier-Related Worktags and Spend Category
• Use Previous Lines
• My Invoices in Ascend AP
• Understanding the Document Entry Fields in Ascend AP
• See all 14 articles

Logging In

• Activate and Log In to Ascend AP
• General Login Help
• Where are my apps?
• Forgot Username or Password

Metrics

• Ascend AP Dashboard
• Understanding Analytics in Ascend AP
• Advanced Search

Settings

• Manage Document Groups in Ascend AP
• Manage Document Settings in Ascend AP
• Set Required Header Fields in Ascend AP
• Worktag Field Settings

User Management

• Manage Users and Assign Roles in Ascend AP

Best Practices for Recognition

• Best Practices for Improving Recognition
• File Requirements and Recommendations
• Best Practices for Image Recognition
• Extract Worktags From Email Text

Best Practices for Suppliers

• Example Vendor Letter
• Best Practices for Suppliers

Workday Settings

• Improve Supplier Recognition With 'Ignore' and 'Exclude' Groups in Workday
• Testing Workday Releases
• Change Your Workday Tenant
• Add Customer Account Numbers to Workday Supplier Data
• Change Default Ship-To Addresses by Editing Effective Dates in Workday
• Enable Touchless Processing with Supplier Groups in Workday
• See all 7 articles

Overview

• Overview: What is Payments?
• Payment Processing Times

Guides

• How to Cancel a Settlement Run
• Payment Activity
• Settlement Run Activity
• Manage Payments User Roles