As part of our continued commitment to platform reliability and seamless Workday integration, Ascend AP will align its planned maintenance windows with Workday’s scheduled maintenance periods.
Reason Behind
- Minimize unexpected interruptions
- Maintain synchronization between systems
- Ensure optimal platform performance
Planned Maintenance Windows
| Weekly Service Updates | Monthly Maintenance | Quarterly Maintenance |
| Between 1:00 a.m. – 5:00 a.m. CT | Select Saturdays, between 1:00 a.m. – 9:00 a.m. CT | Select Saturdays, between 1:00 a.m. – 1:00 p.m. CT |
| Every Saturday |
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What to Expect During Maintenance?
- Intermittent application availability
- Delayed invoice or payment processing
- Temporary delays in integrations or sync activity
- Limited access to certain features
⚠Most maintenance activities are completed with minimal customer impact, and services are restored as quickly as possible
Customer Action Recommendations
- Avoid scheduling critical processing activities during maintenance windows
- Plan operational activities accordingly on impacted Saturdays
- Review upcoming maintenance notices shared through the platform and Help Center
🤝Thank you for your partnership and understanding as we work to enhance the performance and reliability of our platform!
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