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Support Hours and Contact Information
HoursTechnical support is available 4:30 AM to 5:00 PM Pacific Time Monday through Friday, except...
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Ascend Release Notes: February 2026
Improved PO Totals Synchronization 🔄We've streamlined how Purchase Order (PO) totals are updated ...
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Ascend Release Notes: November 2025
Improved line workbench now includes PO line status 📄Thanks to your feedback about the Line Work...
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New Feature: View Emails Received by Ascend AP ⭐
There's now a Received section on the Ascend AP dashboard to help you track incoming emails and a...
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Ascend Release Notes: October 2025
New Header Field: Withholding Tax Code 🏦Withholding Tax Code is now available as a header field o...
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Ascend Release Notes: September 2025
Documents with email messages now have a timestamp 📅⌚You asked and we listened! Documents sent to...
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Ascend Release Notes: August 2025
Maintenance Scheduled 🛠️Ascend AP will undergo scheduled maintenance on Friday, September 5, 2025...
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Ascend Release Notes: July 2025
Header Company can automatically change line Company ⚙️Ascend AP has a new setting that automatic...
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New Feature: View Documents Submitted within the Last 24 Hours ⭐
When you log in to Ascend AP, you can now quickly view which documents have been submitted within...
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New Feature: Manage Human in the Loop Documents ⭐
If your organization uses Human in the Loop services, you can now view and filter documents in th...
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Ascend Release Notes: May 2025
Improved Cost Center Search 🔎
Your Cost Center search in Ascend AP now matches your Workday restr...
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Ascend Release Notes: April 2025
Settlement Run status in Payment Details 📑
When you go to a payment’s details page, you can now ...
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New Feature: Manage Custom Document Rules ⚙️
You can now easily view, filter, and manage your Custom Document Rules in the Document Rules sect...
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Ascend Release Notes: March 2025
Click Follow in the 2025 Release Notes section to be notified when new release notes are publishe...
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Ascend Release Notes: February 2025
Click Follow in the Release Notes section to be notified when new release notes are published.
Li...
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Ascend Release Notes: January 2025
Filter Documents by Multiple Statuses 🔎
You can now easily filter your invoices by multiple docu...
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Best Practices for Improving Recognition
These are our top recommendations for improving your recognition rates. We have compiled a separa...
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Improve Supplier Recognition With 'Ignore' and 'Exclude' Groups in Workday
If your organization has internal entities that are set up as suppliers in Workday, these interco...
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PO Sync in Line Workbench
To streamline your workflow, we have enhanced how Purchase Order (PO) totals are updated by addin...
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New Fields in the Line Workbench
New fields were added to the Line Workbench in November 2025 release of Ascend AP. These fields c...