We strive to make error messages in ElevateAP as simple and easy to follow as possible. But if you’re left with questions or are receiving error messages that you don’t understand, here are some of the most common errors, what they mean, and how to fix them.
- Sign In/Sign Out
- Document Entry
- Preprocessing Warnings and Errors
- Automatic Workday entry bypassed - WD_AutoAddInvoice setting is not 'true'
- Automatic Workday entry bypassed - out of balance
- Automatic Workday entry bypassed - missing company
- Automatic Workday entry bypassed - missing supplier
- Automatic Workday entry bypassed - missing invoice ID
- A duplicate invoice has been detected
- Invoice Date more than {maxDaysFuture} days in the future not allowed.
- Invoice Date older than {maxDaysPast} days not allowed.
- Elevate AP could not find IBAN Number {ci.Invoice.Supplier.IBAN} in the invoice text. Carefully review this invoice for settlement changes or fraud.
- Bank Account number could not be located - please verify.
- Tax ID could not be located - please verify.
- Supplier has been flagged for review.
- Document Groups
- User Management
Sign In/Sign Out
Unable to sign in
What happened?
This error message shows in one of two situations:
- The username or password is incorrect
- There is not an account with the entered username
What do I do now?
Double-check that your username and password are correct. Remember that your username is probably your company email address. If you’re still having trouble, click here for ElevateAP login help.
Login Failed
What happened?
The wrong URL was entered.
What do I do now?
Make sure you're using the correct URL for either Sandbox or Production, and try again.
Document Entry Errors
Missing required fields
What happened?
This error message shows if you attempt to submit a document without filling in a required field.
What do I do now?
The missing field is listed in the error banner, so be sure to check there for which field is causing the error. Fill out the empty required fields (shown in red and starred) and click Submit Document.
Validation error
What happened?
You have entered a value that ElevateAP thinks is invalid. This error shows when you have tabbed through or moved on from a field with an invalid value.
What do I do now?
Check the error message for which field is invalid. Make sure that the field is not empty and click or tab out of the field.
Duplicating a line with no line selected
What happened?
You have attempted to duplicate a line without a line selected.
What do I do now?
Check the box next to the line you want to duplicate and select Duplicate Line.
Deleting a line with no line selected
What happened?
You have attempted to delete a line without a line selected.
What do I do now?
Check the box next to the line you want to delete and select Remove Lines.
invalid username or password
What happened?
You tried to submit a document to Workday, and the Workday tenant credentials have changed or are incorrect.
What do I do now?
Notify the customer support team of updated Workday tenant credentials.
ElevateAP Warnings and Workday Warnings
These processing errors display as a yellow banner on the Document Entry screen.
Automatic Workday entry bypassed - WD_AutoAddInvoice setting is not 'true'
What happened?
Some automatic entry settings are turned off.
What do I do now?
Manually process the invoice. If you believe this setting is in error, submit a support ticket in the help center.
Automatic Workday entry bypassed - out of balance
What happened?
This invoice was either not automatically entered by ElevateAP or rejected by Workday because the invoice is out of balance.
What do I do now?
Verify that the Invoice Total and Control Total match, and submit the invoice.
Automatic Workday entry bypassed - missing company
What happened?
This invoice was either not automatically entered by ElevateAP or rejected by Workday because the Company field is invalid.
What do I do now?
Verify that the Company field contains a valid company and submit the invoice.
Automatic Workday entry bypassed - missing supplier
What happened?
This invoice was either not automatically entered by ElevateAP or rejected by Workday because the Supplier field is invalid.
What do I do now?
Verify that the Supplier field contains a valid supplier and submit the invoice.
Automatic Workday entry bypassed - missing invoice ID
What happened?
This invoice was either not automatically entered by ElevateAP or rejected by Workday because the Invoice ID field is invalid.
What do I do now?
Verify that the Company field contains a valid Invoice ID and submit the invoice.
A duplicate invoice has been detected
What happened?
ElevateAP identified a potential duplicate invoice.
ElevateAP checks for duplicates multiple times: once when the document is initially ingested, and while an invoice is being processed. For example, if you change a header field value and the document now appears to be a duplicate, you will be alerted with an error message.
What do I do now?
Review the invoice along with the error codes below. If the invoice is a duplicate, you can delete or cancel the invoice according to your business processes. If the invoice is not a duplicate, submit it as normal.
Duplicate found by amount
This indicates that ElevateAP has found two invoices with the same Invoice Total, and it suspects that one is a duplicate.
Possible duplicate Invoice ID
This means that ElevateAP has identified two invoices with the same Invoice ID.
Invoice Date more than {maxDaysFuture} days in the future not allowed.
What happened?
Your team configured a relative date range for processing invoices, and the invoice you are processing falls outside of that range. For example, your company may not allow invoices to be processed that have an Invoice Date of more than 30 days in the future, and this invoice is marked as 60 days from today.
What do I do now?
Consult with your team to determine how to proceed with invoices outside of the configured date range. If the Invoice Date was read incorrectly, override the value with the correct value and submit the invoice.
Invoice Date older than {maxDaysPast} days not allowed.
What happened?
Your team configured a relative date range for processing invoices, and the invoice you are processing falls outside of that range. For example, your company may not allow invoices to be processed that are more than 180 days old, and this invoice may be 200 days old.
What do I do now?
Consult with your team to determine how to proceed with invoices outside of the conf
There appears to be more than on invoice in this document - please verify.
Elevate AP could not find IBAN Number {ci.Invoice.Supplier.IBAN} in the invoice text. Carefully review this invoice for settlement changes or fraud.
What happened?
This error may show because banking information has changed for the supplier. They may have a new bank account that they would like payments to be sent to, and would like to alert the AP team. Alternatively, it could be an indicator that the invoice is fraudulent.
What do I do now?
Verify with your supplier that their payment information is correct before submitting the invoice.
Bank Account number could not be located - please verify.
What happened?
ElevateAP could not verify or locate the bank account number on the invoice. There may be something wrong.
What do I do now?
Carefully check the account information on the invoice to ensure it was not submitted fraudulently, and that it was submitted for the correct amount.
Tax ID could not be located - please verify.
What happened?
ElevateAP could not verify or locate the Tax ID on the invoice. There may be something wrong.
What do I do now?
Carefully check the tax information on the invoice to ensure it was not submitted fraudulently, and that it was submitted for the correct amount.
Supplier has been flagged for review.
What happened?
Your team has decided that all invoices sent from this supplier should be reviewed.
What do I do now?
Carefully review the information in the invoice before submitting it to Workday.
Document Groups
Missing required fields
What happened?
To create a new document group, ElevateAP has to have a few pieces of information. If you see this error message, you have attempted to create a new document group without entering some of the required information.
What do I do now?
Make sure that all required fields (marked with a *) have been filled out. Then select Create Group.
User Management
Email must be valid
What happened?
You have entered an invalid email address. It may be a missing “@” or “.com”
For example, the full email address may be “johnsmith@company.com” but only “johnsmith” was entered.
What do I do now?
Make sure that the email address for the user is complete and accurate--not just the username for the email account.
Comments
Please sign in to leave a comment.