Error Messages in ElevateAP

Here are some of the most common errors, what they mean, and how to fix them. Error messages that come directly from Workday say "From Workday" in the error message banner.

 

Sign In/Sign Out

Unable to sign in

What happened?

This error message shows in one of two situations:

  1. The username or password is incorrect.
  2. There is not an account with the entered username.

What do I do now?

Double-check that your username and password are correct. Remember that your username is probably your company email address. If you’re still having trouble, click here for ElevateAP login help.

 

Login Failed

What happened?

The wrong URL was entered.

What do I do now?

Make sure you're using the correct URL for either Sandbox or Production and try again.

 

Document Entry Errors

Missing required fields

de_-_missing_req_fields.png

What happened?

This error message shows when you attempt to submit a document without filling in a required field.

What do I do now?

Check the error banner for the list of missing fields. Fill out the required missing fields and click Submit Document.

 

Validation Errors

val_error_3.png

val_error_2.png

val_error_1.png

What happened?

You have entered an invalid value or a value that ElevateAP cannot accept as valid. This error shows when you tab through or move on from a field with an invalid value.

What do I do now?

Check the error message to find out which field is invalid. Make sure that the field is not empty. Correct the value if necessary, then click or tab out of the field.

 

Duplicating a line with no line selected

duplication_error.png

What happened?

You have attempted to duplicate a line without a line selected.

What do I do now?

Check the box next to the line you want to duplicate and select Duplicate Line.

 

Deleting a line with no line selected

deleting_error.png

What happened?

You have attempted to delete a line without a line selected.

What do I do now?

Check the box next to the line you want to delete and select Remove Lines.

Attachment exceeds the maximum file size

What happened?

You tried to submit a document to Workday, but the document file exceeded Workday's 30 MB limit.

What do I do now?

If the document contains separate invoices, you can split the document. You can also use this option to delete any unnecessary pages. Keep in mind that splitting documents and deleting pages in ElevateAP counts against invoice volume and page count limits. 

It may be helpful to download the document, remove any pages that you don't need so that it's less than 30 MB, and then resend it to ElevateAP. Just make sure that you also delete the original document that exceeds the limit. Check out the full list of file requirements.

Invalid username or password

What happened?

You tried to submit a document to Workday, and the Workday tenant credentials have changed or are incorrect.

What do I do now?

Notify the customer support team of updated Workday tenant credentials.

 

ElevateAP Warnings and Workday Warnings

These processing warnings are shown in a yellow banner on the Document Entry page.

 

Automatic Workday entry bypassed - WD_AutoAddInvoice setting is not 'true'

What happened?

Some automatic entry settings are turned off.

What do I do now?

Manually process the invoice. If you believe this setting is in error, contact support.

 

Automatic Workday entry bypassed - out of balance

What happened?

This invoice was either not automatically entered by ElevateAP or rejected by Workday because the invoice is out of balance.

What do I do now?

Verify that the Invoice Total and Control Total match, and submit the invoice.

 

Automatic Workday entry bypassed - missing company

What happened?

This invoice was either not automatically entered by ElevateAP or rejected by Workday because the Company field is invalid.

What do I do now?

Verify that the Company field contains a valid company and submit the invoice.

 

Automatic Workday entry bypassed - missing supplier

What happened?

This invoice was either not automatically entered by ElevateAP or rejected by Workday because the Supplier field is invalid.

What do I do now?

Verify that the Supplier field contains a valid supplier and submit the invoice.

 

Automatic Workday entry bypassed - missing invoice ID

What happened?

This invoice was either not automatically entered by ElevateAP or rejected by Workday because the Invoice ID field is invalid.

What do I do now?

Verify that the Company field contains a valid Invoice ID and submit the invoice.

 

A duplicate invoice has been detected

What happened?

ElevateAP identified a potential duplicate invoice.

ElevateAP checks for duplicates multiple times: once when the document is initially ingested, and while an invoice is being processed. For example, if you change a header field value and the document now appears to be a duplicate, you will be alerted with an error message.

What do I do now?

Review the invoice along with the error codes below. If the invoice is a duplicate, you can delete or cancel the invoice according to your business processes. If the invoice is not a duplicate, submit it as normal.

Duplicate found by amount

This indicates that ElevateAP has found two invoices with the same Invoice Total, and it suspects that one is a duplicate.

Possible duplicate Invoice ID

This means that ElevateAP has identified two invoices with the same Invoice ID.

 

Invoice Date more than {maxDaysFuture} days in the future not allowed.

What happened?

Your team configured a relative date range for processing invoices, and the invoice you are processing falls outside of that range. For example, your company may not allow invoices to be processed that have an Invoice Date of more than 30 days in the future, and this invoice is marked as 60 days from today.

What do I do now?

Consult with your team to determine how to proceed with invoices outside of the configured date range. If the Invoice Date was read incorrectly, override the value with the correct value and submit the invoice.

 

Invoice Date older than {maxDaysPast} days not allowed.

What happened?

Your team configured a relative date range for processing invoices, and the invoice you are processing falls outside of that range. For example, your company may not allow invoices to be processed that are more than 180 days old, and this invoice may be 200 days old.

What do I do now?

Consult with your team to determine how to proceed with invoices outside of the conf

There appears to be more than on invoice in this document - please verify.

 

Elevate AP could not find IBAN Number {ci.Invoice.Supplier.IBAN} in the invoice text. Carefully review this invoice for settlement changes or fraud.

What happened?

This error may show because banking information has changed for the supplier. They may have a new bank account that they would like payments to be sent to, and would like to alert the AP team. Alternatively, it could be an indicator that the invoice is fraudulent.

What do I do now?

Verify with your supplier that their payment information is correct before submitting the invoice.

 

Bank Account number could not be located - please verify.

What happened?

ElevateAP could not verify or locate the bank account number on the invoice. There may be something wrong.

What do I do now?

Carefully check the account information on the invoice to ensure it was not submitted fraudulently, and that it was submitted for the correct amount.

 

Tax ID could not be located - please verify.

What happened?

ElevateAP could not verify or locate the Tax ID on the invoice. There may be something wrong.

What do I do now?

Carefully check the tax information on the invoice to ensure it was not submitted fraudulently, and that it was submitted for the correct amount.

 

Supplier has been flagged for review.

What happened?

Your team has decided that all invoices sent from this supplier should be reviewed.

What do I do now?

Carefully review the information in the invoice before submitting it to Workday.

 

Document Groups

Missing required fields

dg_-_missing_req_fields.png

What happened?

To create a new document group, ElevateAP has to have a few pieces of information. If you see this error message, you have attempted to create a new document group without entering some of the required information.

What do I do now?

Make sure that all required fields (marked with a *) have been filled out. Then select Create Group.

 

User Management

Email must be valid

user_mgmt_-_email_invalid.png

What happened?

You have entered an invalid email address. It may be a missing “@” or “.com”

For example, the full email address may be “johnsmith@company.com” but only “johnsmith” was entered.

What do I do now?

Ensure that the user's email address is complete and accurate--not just the username for the email account.

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