Ascend uses an application called Okta to set up your ElevateAP account. You must activate your ElevateAP account through Okta. Once done, you can log in to either the ElevateAP Sandbox (test) Environment or the ElevateAP Production Environment.
- Activate My ElevateAP Account
- Log in to ElevateAP for the First Time
- Reset Multi-Factor Authentication
- Troubleshooting Login Issues
Activate My ElevateAP Account
If your organization does not use Single Sign On (SSO), you will receive a Welcome email inviting you to activate your ElevateAP account through Okta. The activation link expires in 7 days.
Once you receive the Welcome email:
- Click Activate ElevateAP Account. This will open a new window.
- Enter in a password.
- Enter your security question and answer.
- Click Create My Account.
This will bring you to the Okta home page below. This is not your ElevateAP account, so you can close this page. You won't need to access this page again.
Once you close this page, follow the steps below for first-time login.
Log in to ElevateAP for the First Time
Make sure that you have completed the steps to activate your account through Okta before trying to log in.
If your organization has not completed ElevateAP onboarding, log in to ElevateAP through the ElevateAP Sandbox Environment. If your organization has completed onboarding, you can log in to the ElevateAP Production Environment. Check with your ElevateAP account admin if you aren’t sure where to log in.
- Go to either the ElevateAP Sandbox Environment or the ElevateAP Production Environment.
- Set up multi-factor authentication. Choose Okta Verify, Google Authenticator, or Email Authentication. If you choose Okta Verify or Google Authenticator, you must download the application on your smartphone.
You can set up more than one multi-factor authentication method when you activate your account.
2. Click Next. This will show you a unique QR code. Do not close the page with the QR code.
3. Use your smartphone to open the Okta app and select the option to add an account. You may also use the + plus sign in the top right corner.
4. Choose Organization as your account type.
5. Select Yes, Ready to Scan, and scan the QR code you have open on your web browser. This will add your account to the Okta app.
6. On the confirmation page, click Done.
You can now log in to your ElevateAP account using your web browser. Make sure to look for push notifications on your smartphone to verify your secure login.
3. Once downloaded, click Next. This will show you a unique QR code. Do not close the page with the QR code or click Next again until you have finished step 5.
3. Use your smartphone to open the Google Authenticator app and select Get Started.
4. Select Scan a QR Code.
5. Scan the QR code that you opened on your web browser during step 3. This will show a secure access code on your smartphone.
6. Click Next on your web browser and enter the secure access code shown in your Google Authenticator app.
7. Click Verify.
8. Click Finish. This will automatically log you in.
1. Click Send me the code.
2. Go to your email inbox and find the verification email titled Confirm your email address.
3. Enter the verification code.
4. Click Verify.
5. If you don't want to set up any other authentication methods, click Finish. This will automatically log you in.
Reset Multi-Factor Authentication
Anyone who has user admin permissions can reset another account's multi-factor authentication selections. To reset another user's multi-factor authentication choice:
1. From the left sidebar, select Users > Manage Users.
2. Find the user on your team whose multi-factor authentication needs to be reset.
3. Click the Reset Multi-Factor Authentication icon .
4. Select Yes, Reset MFA.
The user will receive an email confirming that their multi-factor authentication has been reset. When they log in to ElevateAP, they will need to set up a new form of authentication.
Troubleshooting Login Issues
If you need help logging in after you've set up your account and have logged in at least once, check out this article. There may be an issue with your browser or firewall.